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403 error with admin_reply_ticket

Solution

Fault:

Hesk helpdesk causes a 403 forbidden error when trying to post to admin_reply_ticket

Cause:

The script trips up when encountering an executable file extension embedded in the reply text

Resolution

Do not post tickets containing, dot ee ex ee

 

 

 
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Article details
Article ID: 42
Category: Helpdesk
Date added: 11-08-2013 16:27:56
Views: 214
Rating (Votes): Article rated 3.0/5.0 (10)

 
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